Expert Series: How to Transition GBS to Agentic AI

Please enter your details below and we'll contact you with the course information and next steps.

Description

Inixia’s Agentic AI for GBS:
Agentic AI for Global Business Services – From Process Automation to Intelligent Orchestration

Duration: 3 hours

Topics:

  • Understanding Agentic AI Fundamentals – Participants will learn what differentiates Agentic AI from Generative AI, exploring its autonomous decision-making capabilities and understanding why this technology matters for transforming Global Business Services operations.
  • Strategic Process Identification and Value Assessment – Learners will develop skills to identify which GBS processes are most suitable for AI implementation, conduct thorough value assessments, and understand the critical human elements that must be considered during AI integration.
  • Technical Implementation and Scaling Strategies – The course covers technical considerations for deploying Agentic AI, progression levels for implementation, and how to identify and overcome common barriers that prevent successful scaling across the organization.
  • Building Foundational Elements for Success – Participants will understand how to establish the three foundational pillars: developing integrated and governed data systems, redesigning processes before automation, creating interoperable technology platforms, and managing workforce upskilling and new role creation.